TO SOUND YOUR BEST, LISTEN TO YOURSELF!Every day I am bombarded with lists of things I am doing wrong. The titles appear in my inbox, on my Facebook newsfeed, and on Twitter....
TRANSFORMING APOLOGIES INTO POWER PHRASES: Professional Communication Advice from Sound Your BestIn June 2014, the shampoo company Pantene aired a commercial called “Not Sorry." The commercial opens with a typed question: “Why are...